Returns, Refunds & Exchanges

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and re-saleable in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email us info@braceyourselfonline.co.nz and we will supply a refund number that you can supply with your returned item. We require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Please contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@braceyourselfonline.co.nz

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Where to return your product

To return your product, you should mail your product to:

Brace Yourself

c/- At Therapy

4B Ride Way

Albany

Auckland

New Zealand 0632

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gel Toe Spreaders

I use them to spread my between my large toes and second toes on both of my feet and the second and third toes on my left foot. They make it much easier to walk with much less pain in my feet. Thanks Dave Silcock

Imak Compression Arthritis Gloves (Pair) TOP SELLER!!!

Provides excellent relief immediately

Great product. Highly effective.

Good products and quick delivery.

Wrist and Thumb Brace

Very good brace certainly helps protect injury.