Product Questions & Sizing Info

Sizing varies per product. Each brand does have its own sizing, however they follow reasonably standardised guides when it comes to sizing, so choose a size that best suits you generally.

Shipping & Delivery

Shipping rates can vary depending on whether you are in Auckland, the North or South Island or if you live rurally. You can find all shipping rates and delivery info here

Standard shipping time is 1-3 business days for the North Island and 3-5 days for the South Island.
Please note shipping will take longer if your address is rural delivery. 
We use NZ Couriers to ship all products. We ship from Albany, Auckland weekdays and have same day shipping if the order is placed before 2pm weekdays.

We ship to addresses within New Zealand only. We do not ship internationally at this stage.

Refunds, Returns & Exchanges

View our Returns, Refunds and Exchange policy here

To return your product, you should mail your product to: Brace Yourself c/- At Therapy 4B Ride Way, Rosedale Auckland New Zealand 0632. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please contact at info@braceyourselfonline.co.nz
and have your order number handy and we'll see what we can do. If the order has already shipped, this may be an issue but feel free to send us an email.

We only replace items if they are defective or damaged. If you need to exchange an item, please return it for a refund and purchase the required item.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please send us an email with what you're wanting - name of the product and size to: info@braceyourselfonline.co.nz